GENERAL QUALIFICATIONS

• Graduated from relevant departments of universities
• At least 3 years of experience in aftersales services processes
• Preferably with good knowledge of SAP
• Proficient in English
• Proficient in MS Office programs
• Developed skills in planning, problem-solving, and follow up
• No travel restrictions
• For male candidates, military service must be completed

JOB DESCRIPTION

• Manages and coordinates After-Sales Services, Logistics, and Customer Services activities for overseas
• Ensures and monitors that After-Sales Services (installation, maintenance, repair, replacement, and return) activities for overseas are carried out in accordance with existing procedures and instructions.
• Provides the supply of spare parts, semi-finished and finished products for overseas, and ensures necessary planning, pricing, production, and shipment for all requests.
• Ensures coordination between the business and overseas dealers/services.
• Ensures that all services provided to overseas’ customers are followed up according to the relevant procedures.