Responsible for providing the basic service aspects of the restaurant so as to function as a successful independent profit center. To ensure the maximum of guest satisfactions in accordance with hotel standards through constant trainings.

Main duties

- Handle table reservations, control the flow and seating of guests, and perform the

hostess’ duties in a manner consistent with the standards set by the Hotel.

- Take over duties from the previous shift.  Hand over properly before leaving.

- Check, update and follow up on daily events.

- Check and update poster daily according to the meal period.

- Check, advice and co-ordinate with the Station’s Captain on daily events and summary.

- Handle reservations and enquiries.

- Greet and seat the guests.

- Demonstrate thorough knowledge of the menus and beverage list as well as the Hotel’s activities.

- Present the menus and make recommendations.

- Assist in taking food and beverage orders.

- Assist in F&B service.

- Interact with the guests and obtain feedback.

- Assist the station staff during busy periods.

- Liaise between duties and responsibilities with the waiters/waitresses.

- Evaluate operations and procedures and suggest improvements to the Manager.

- Handle the guest complaints.

- Check bills before presenting to the guests.

- Bid the guests farewell and thank them for their patronage.

- Operate the Micros system effectively.

- Ensure that restaurant seating is maximised at all meal periods.

- Monitor the quality and quantity of all food and beverage items served.

- Maintain good communication with all other Hotel departments.

- Enquire guests’ satisfaction and handles guests’ complaints.