Gratis is a chain of personal care and cosmetics stores established under Sedes Holding in 2009. Being the leader in its sector with the most extensive store network, Gratis serves its customers with over 700 stores in more than 81 provinces as of 2023. With the motto "Take Care of Yourself Beautifully" Gratis has been providing services in the personal care sector for 15 years, bringing together over 15,000 products in 15 different categories, including leading global brands, ranging from makeup to baby care, from cleaning products to hygiene, and from home essentials to snacks.

Gratis prioritizes offering innovative services alongside its rich product range. In 2017, it opened its first Beauty store to provide personal care services. As of 2023, Beauty centers, which have surpassed 55 stores in 12 provinces, offer personal care services of the same quality and standards nationwide. Additionally, Gratis established the Beauty Academy in 2022 to contribute qualified personnel to the sector. Women experts who receive training at the Beauty Academy provide services at Beauty centers after completing their education in areas such as manicure, pedicure, permanent nail polish, nail art, eyebrow, and hair shaping.

By tracking customer consumption behaviors, Gratis initiated the era of online shopping by launching its e-commerce site in 2019, offering customers a 24/7 open store experience and personalized offers via the gratis.com platform. Striving for excellent customer experience, Gratis also provides mobile shopping services through its application developed for Android and iOS smartphones. Furthermore, in 2020, Gratis enhanced its payment options in e-commerce and implemented the store delivery service.

Gratis, which prioritizes increasing women's employment in Turkey, holds the title of the only brand in its sector where all store employees are women, providing employment to nearly 5,500 women. Ranked among the top 100 companies in terms of female employee and female executive ratios, Gratis has also been selected by consumers as the "beloved brand" and "number one brand in the personal care sector."

Leading with its innovative and dynamic stance, advanced technological infrastructure, and specialized retailing approach, Gratis has raised the service standards in the sector to the highest levels. The aim of Gratis, the most attractive sales channel for customers, employees, and suppliers alike, is to provide an easily accessible, fast, comfortable, and exciting shopping experience.

General Qualifications

• Graduated from related engineering departments of universities (Industrial, Computer, Software Development, Mathmetichs , etc.)
• At least 8 years of experience in SAP, preferably in the retail industry
• Experienced in SAP Retail / MM / SD / modules
• Fluent in English
• Experienced in ITIL and Change Management processes
• Good communication skills
• Able to adapt to flexible working hours
• Proficient in time management and planning skills
• Open to innovations, able to adapt to the dynamic structure of business processes.

Job Description

• Direct the SAP team and prepare business plans for various projects
• Ensure that all projects are delivered on-time, within scope and budget
• Analyze proposals, identify potential problem areas and recommend optimum approaches for project paths
• Work with Service Desk group to continuously reduce number of support issues and improve internal customer satisfaction by adhering to the appropriate SLAs
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs
• Provide support services in SAP Reatil, SAP SD, SAP MM
• Ensure technical design and project management in projects related to SAP
• Respond to requests for help from users and stores, provide the necessary support
• Provide communication and coordination between SAP Consultants and the company.
• Prepare documentation and keeping all documentations up to date.