We are Nivogo, a pioneer re-commerce start-up that aims to revolutionize the entire linear ecosystem. We believe that wasting 85 billion of apparel every year is unacceptable. Hence, we are here to save thousands of apparels every day in Turkey’s first re-commerce center in fashion industry powered by circular & sustainable fashion and cutting-edge technology. 

 
We are seeking a proactive and experienced IT Support & Helpdesk Specialist to join our team. The ideal candidate will have a strong background in IT support, with particular expertise in managing warehouse management systems, store cash management systems, and office IT infrastructure, including Office 365. This role is essential to ensure seamless IT operations across all facets of our business. 

Key Responsibilities: 

    - Provide technical support and maintenance for our warehouse management system. 

   - Troubleshoot system issues and coordinate with vendors for advanced support. 

   - Ensure system integrity and data accuracy, assisting with updates and upgrades as needed. 

    - Manage and support the store cash management system to ensure smooth daily operations. 

   - Address any hardware or software issues promptly to minimize downtime. 

   - Collaborate with store managers and staff to train and troubleshoot system usage. 

    - Provide comprehensive IT support to headquarters employees, including hardware, software, and network troubleshooting. 

   - Manage Office 365 environment, including user account setup, email configuration, and software updates. 

   - Maintain IT equipment, ensuring all devices are functional and up to date. 

Qualifications: 

- Associate or bachelor's degree in information technology, Computer Science, or a related field. 

- Proven experience in IT support roles, preferably within the retail or technology sectors. 

- Strong knowledge of warehouse management systems, store cash management systems, and Office 365. 

- Proficiency in troubleshooting hardware and software issues. 

- Excellent communication and customer service skills. 

- Ability to work independently and as part of a team in a fast-paced environment. 

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus. 

Skills and Competencies:  

- Technical proficiency in IT systems and applications. 

- Strong problem-solving and analytical skills. 

- Ability to prioritize and manage multiple tasks efficiently. 

- Excellent interpersonal skills with the ability to explain technical concepts to non-technical users. 

- Strong organizational skills and attention to detail.