In charge of all aspects of the Housekeeping Department’s function and daily operation related to the highest level of cleanliness standards and personalized guest services, associated administration and control. Able to lead a diverse range of people, manage equipment and supplies, be innovative and resourceful.

Main Duties :

-       Establishes standards and procedures to maintain hotel and public areas at luxury level and incorporates changes in the manuals.

-       Plans work assignments and scheduling

-       Expends funds for payroll and operating items within the established budget.

-       Prepares departmental annual budget.

-       Evaluates premises’ current physical condition.

-       Recommends needed repairs and refurbishing

-       Controls laundry performance and uniforms.

-       Ensures staff receives all required training.

-       Signs purchase orders and bills.

-       Selects, motivates, trains, supervises, evaluates, counsels and terminates staff.

-       Plans daily, weekly, monthly, and quarterly assignments and projects for all Housekeeping colleagues.

-       Oversees and plans administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests and monthly consumption reports.

-       Implements control on department labour costs and minimize costs while ensuring that adequate staffing is available to provide five star services.

-       Schedule walk-through and follow up with all outside contractors.

-       Performs daily, weekly and monthly inspection of all public areas, guestrooms, exterior of building and back of house areas, to ensure that the highest standards are met.

-       Conducts daily communication meetings with Housekeeping team.

-       Attends Rooms Division meetings were applicable to ensure high level of information flow within the division.

-       Prepares, amends departmental job descriptions for every job category.

-       Coordinates and oversees the activities of Housekeeping Supervisors to ensure established    operational guidelines and procedures are followed and standards are met, coaches for professional development and carries out their performance evaluations.