We are looking for an “After Sales Specialist” to be member of our Sales Organization based in Kurtkoy, Tuzla-Istanbul.

 Key Responsibilities:

• Provides logistic and property support services and analyses.
• Receipt and analyze customer orders.
• Create and maintain Master data in SAP for all product references.
• Monitor customer orders for aftersales parts delivery.
• Ensure that the customer orders are correctly integrated into the system and monitor their deliveries.
• Prepare and send invoices to customer
• Ensure stock management in SAP and warehouses
• Establish core responsibilities matching FCSD activities granting of delivery performances, reliability and customer satisfaction at FCSD
• Provides KPI Monitoring datas.
• Escalate IT for blockage topics SAP or infrastructure related
• Escalate in case of issues directly to supplier/customer or requires support do direct manager.
• General SAP master data set up and maintenance for allocated parts.
• Check of SAP settings for cross-plant when setting and upload new material.
• Regular / monthly checking of SAP settings.
• Support for internal and external audits ( LEAN, Quality, MMOG/LE)
• Coordination of the external logistics service partner.
• Fiscal year inventory responsible for internal process and support.
• Material planning of finish products for the OEMs  and other customers
• Monitoring and balancing of stock on hand vs. target with daily coverage list.
• Minimizing of obsolete materials.Responsible for Obsolete topics with suppliers, OEM, PM, Sales,
• Escalate IT for blockagetopics SAP or infrastructure related.
• VOR backlog follow up in order to support ( missing order, headcount,.material and equipment issue )
• Escalate in case of any issues/blockage items  to  direct manager or upper management level

Qualifications:

•Master or Bachelor degree in Business Administration/Engineering Fields combined with technical background and skills or equivalent Master/Bachelor degree in Commercial/Economical Engineering

•2-3 years of experience in sales management activities or equivalent professional record in the automotive industry

•Ability to analyze complex data and develop strategies to manage sales tasks
condense and present complex information to key personnel in meaningful reports and compiling presentations

•Need to have computer skills (e.g. Microsoft Office); being a team player

•Need to have problem solving skills

•Fluency in English speaking and writing

•Willingness to travel